Unfortunately, I was aware of most of this. It makes me sick.

I don’t suppose you’re still in contact with her? And is she living in Florida, or is she back in TN? I’ve gotten some conflicting info.

Thanks!
Melissa

It’s a shame that she did this to people.

Someone claiming to be Jessica posted over at the Delicious Design Studio–NOT blog claiming her email had been hacked, yadda yadda yadda, but she’d be happy to refund those clients who ‘slipped through the cracks’ if only they’d email her at this new address. That was almost a month ago, and of course, I’ve not heard anything back. Not that I expected to–it’s been over a year since I’ve gotten an email from her–but still. Seems to me if she spent as much time honoring her contracts as she did defending the verbiage in them, she wouldn’t be in this mess.

Thank you for coming forward to make things right and for wanting to open the lines of communication. In the interest of honest dialogue, I wanted to pose some questions to you. I would very much appreciate it if you would take a few moments to answer them. These are not meant to be defensive questions, but they are questions that I (and many others) have been asking for a long time and I think, given what we’ve been through, we deserve to know these things.

1. When was your e-mail account hacked?
2. Why didn’t you make an effort to contact your clients and let them know that the reason for the delays rather than just ignoring them?
3. Why didn’t you inform your clients that you were selling your business, rather than letting them find out on their own?
4. Why, when I contacted you on Twitter in regards to my design, rather than explaining what happened, did you ignore, and then completely block me?
5. Why did you ignore the messages I sent you on Facebook?
6. Why would you think that anyone would give you their home address for a refund after all of this? We all paid you via PayPal, and that’s how we should be refunded.
7. If only “some” of your clients’ designs or emails got lost in the shuffle, why is it that so many of us haven’t received any communication from you at all in response to messages we’ve sent? You’d think that some of our messages would’ve gotten to you.
8. Why, if all of this is the result of your e-mail account getting hacked, are there people who’ve had the same issues going back even further than this current group of us?
9. If your husband only heard about all of these problems in the past couple of days (as he implied in his e-mail to me), how did he get the e-mail address he used to contact me, when it is not published anywhere and was removed from this blog 2 weeks ago?

I’m not trying to discredit you or question your sincerity in making this right. But there are a lot of inconsistencies in how all of this went down, and now that you have the forum to set things straight, it would be greatly appreciated if you would do so.
I look forward to hearing back from you.

First and foremost, I apologize to anyone that was trying to get a hold of me at the mamabearjess@gmail address, as it was compromised (still looking into this legally) and I have a new address created to address any complaints or feelings of an unresolved situation pertaining to my involvement in my former design business. Although it seems timely and convenient for me, it is anything but, and I would like to extend my new email address as the first step towards evaluating concerns, complaints and resolving issues associated with my name.

To those who feel left out, ignored or victimized, this was never my intention, and to anyone that feels swept under the rug or taken advantage of, I am wishing to try to come to a mutual agreement and resolution quickly and fairly upon evaluation of your individual complaint. This email being compromised was an unfortunate event that led to many emails going unnoticed and misplaced and for that I apologize. What my intentions are, are not only to clear my name, but to come to peace with people that feel that they were done wrong. Unfortunately all concerns may not be met to expectations, and every complaint will be evaluated fairly, and cross referenced with my records and the legally binding contract each patron agreed to when signing up.

Every situation is unique to the client, and not everyone will be able to walk away feeling like the resolution was what they had in mind. However, in lieu of agreed upon contracts, I am willing to listen to complaints and hopefully come to a mutually acceptable agreement that might even surpass your expectations.

Unfortunately I have been painted as something I am not, and many of you feel I painted myself into that corner myself, for that, I again, apologize. Not all clients were able to financially continue with projects, agree upon minor details and some just became disenchanted with the entire process after the fact. Deposits were in place to hold a spot in the design que, pay for any preparation and thought, and to ensure the seriousness of a client. Deciding a month later that they no longer wanted to wait on the waiting list is not grounds for a refund any more than the insinuation of threats against my well being or the safety of my family, extended and otherwise, is for lack of enchantment with this entire process.

For some clients, a few projects that were lost in the mix have already been refunded, some partially, some entirely. Unfortunately their information has been, and will continue to be kept confidential, despite continuation of slander and denial of such.

I am willing to work with all clients who signed up before the transfer of the business to the new owner and would like for you to send your complaints to my new email and add any exchange of emails relating to your situation we may have shared to ensure I have read them to begin with.

I know that some people are going to be unhappy with my work, despite the numerous clients that were more than pleased. Bad news travels a lot faster than good news and each specific situation is unique to the client. Some may truly have been lost in the mix, some may be unhappy with small aspects of design, and others might be upset that they didnt fully understand the contract before agreeing to it and have used the public forum of the internet to harrass me into doing what their wishes are. I will respond to complaints accordingly, and expect our exchanges will be posted, and hopefully with a feeling of resolve.

I intend on making what’s right, right. If you feel you are owed a blog, a re-do, a refund, partial, entirely please email me at momtattooed@gmail.com

I have definitely learned my lesson, although I didn’t give her any money until she sent me an e-mail outlining the terms. I do agree, though, that the fact that the only means of contacting her was e-mail should have been more of a concern for me. I suppose that the fact that I’d been in contact with her for some time previously (via Twitter) as well as the reviews I had read about her work were, initially, enough to make me feel more comfortable about it. I was, obviously, very wrong.

Thanks you again for commenting, and your well wishes. I’ll be posting updates about this whole situation as events warrant, so feel free to stop by again!

Melissa

Best of luck in the future!

I honestly can’t believe how DISHONEST some people can be. It never fails to surprise me.